1. Introduction
Elim Medical Consultancy (‘EMC’, ‘we’, ‘our’, or ‘us’) respects your privacy and is committed to protecting the personal data that we handle in connection with our hospital coordination, insurance facilitation, licensing, and healthcare support services. This Privacy Policy describes how EMC collects, uses, discloses, and safeguards your information in compliance with the applicable laws and in alignment with global privacy standards similar to those outlined in the Kyndryl Privacy Baseline.
2. Scope & Definitions
This Privacy Policy applies to all personal data collected through our website, email communications, and coordination activities. ‘Personal Data’ refers to any information relating to an identified or identifiable individual. ‘Processing’ refers to any operation performed on personal data such as collection, storage, use, sharing, or deletion.
3. Our Privacy Principles
We follow these key principles in handling personal data:
– **Fairness and Transparency** – We process personal data lawfully and transparently.
– **Purpose Limitation** – Data is collected only for specified, legitimate purposes.
– **Data Minimisation** – We collect only what is necessary.
– **Accuracy** – We ensure data remains accurate and up to date.
– **Retention** – We retain data only as long as needed.
– **Security** – We apply appropriate measures to protect data.
– **Accountability** – We demonstrate compliance with these principles.
4. Information We Collect
We may collect the following categories of information:
– Personal details: Name, phone number, email address, and contact details.
– Professional and healthcare data: Hospital or clinic information, doctor or referral details.
– Insurance details: Policy numbers, claim information, and insurer data.
– Employee and PRO data: Names, roles, and contact information.
– Website and analytics data: Information from cookies, online forms, and website usage analytics.
5. How We Collect Information
Data may be collected directly from you via online forms, emails, or telephone communication, or indirectly through partner hospitals, insurance companies, or analytics tools such as Google Analytics.
6. How We Use Your Information
We process your personal data for the following purposes:
– To coordinate healthcare and insurance-related services.
– To respond to inquiries and manage referrals.
– To support compliance and licensing activities.
– To maintain internal records and communication.
– To improve and personalize our services.
– To provide updates and notifications, where permitted.
7. Legal Bases for Processing
We process personal data under one or more of the following bases:
– Your consent.
– Contractual necessity.
– Legal or regulatory obligation.
– Our legitimate business interests.
8. Data Sharing, Processors & Transfers
We do not sell personal data. However, data may be shared with trusted partners such as hospitals, insurers, or service providers for legitimate purposes. All third parties are bound by confidentiality and data protection agreements.
9. International Data Transfers
If your data is transferred or stored outside India (for example, with cloud providers), we ensure that equivalent data protection standards and contractual safeguards are applied to maintain compliance and confidentiality.
10. Data Retention & Disposal
Personal data is retained only for as long as required to fulfill the purpose for which it was collected or as mandated by law. Once no longer required, data is securely deleted or anonymized in accordance with EMC’s data disposal procedures.
11. Privacy by Design & Security Measures
We implement privacy by design principles in all systems and processes. Our security framework includes role-based access, encryption, secure storage, incident response procedures, and employee privacy training.
12. Your Rights
You have the right to access, correct, delete, or restrict processing of your personal data. You may also object to processing or withdraw your consent at any time. Requests can be made by contacting our Grievance Officer.
13. Employee & Internal Data Handling
EMC processes employee and consultant data under strict confidentiality. Internal access to personal data is restricted to authorized personnel for legitimate business purposes only.
14. Cookies & Tracking Technologies
Our website uses cookies to enhance user experience, analyze traffic, and improve content. Users may control cookie settings in their browsers.
15. Third-Party Links & Services
Our website may contain links to other sites. We are not responsible for the privacy practices or content of those third-party sites. We encourage users to review their privacy policies separately.
16. Monitoring, Audits & Incident Response
We conduct regular privacy and security assessments to ensure compliance with applicable laws. In the event of a data breach, we will notify affected parties and authorities as required under applicable regulations.
17. Grievance Officer
In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021:
Grievance Officer: Mr. Prasad
Email: emchealthcare07@gmail.com
Address: Elim Medical Consultancy, Chennai, Tamil Nadu, India
All privacy-related inquiries or complaints will be addressed within a reasonable timeframe.
18. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The latest version will always be available on our website with the revised effective date.
19. Contact Information
For questions, feedback, or concerns about this Privacy Policy or EMC’s data practices, please contact:
📍 Office Address: No 24 Thiruvallurpuram 2nd Street, Choolaimedu, Chennai – 600 094
📧 Email: admin@emcforyou.com
📞 Phone: +91 9962565969
🌐 Website: https://www.emcforyou.com